Our Work
Custom communications work suited to business needs.
From connecting employees to the mission, to helping a CEO meet their global team during their first 100 days, to reimagining a global internal communications program, or to creating a process-flow document, we have focused on hundreds of communications program needs.
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Let's talk about what you need!
"Love the customer"
Employee communication program to facilitate cultural change and to unite workforce to follow simple strategy coined “love the customer.” Facilitated message of how each employee can make a positive impact on customer interaction.
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Plan for embedding the concept into employees’ everyday interactions through custom logo, newsletters & emails, town halls, t-shirts, feedback loop on intranet, templates, and more
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Worked with Creative Services team, intranet manager, multi-faceted communications committee, and executive committee
Outcome – one implementable idea per week average, at an annual cost savings of $2 million in processes for the quality, call center and ops teams.
100-day CEO introduction
Conceptualized CEO ‘tour’ program utilizing his photos from office visits during his first 100 days in the role
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CEO was an avid photographer and wanted to take photos and post them from his travels to offices
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CEO photographed his team around the world and posted his stories on the company's intranet
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Created platform for posts and designed with web services team to host photos and blog
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Rolled out 15 days into CEO’s role for when travel commenced
Outcome – people noted via surveys (3 months after launch) that they “loved the personalization shown by the CEO,” and felt “more connected to the company as they saw themselves” in the photos which made them feel part of a bigger whole
Re-imagining internal communications
Refreshing all internal communications for global tech sales-focused audience using mix of channels, events, leadership and employee-centric stories.
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Outcome - 97% of employees noted that they were more aware of quarterly goals, annual targets, and were proud to see each other featured on the intranet, on TV screens in offices, and on social media.
Communications process flowchart
Company was overwhelmed with communications and needed to streamline when, how and why emails, events and newsletters were created and distributed.
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Outcome - 79% of people responded positively that by rolling out the process diagram, they were getting less communications, communications were more relevant, focused and timely, and they could depend upon regular recurring communications to arrive as scheduled.
